FAQ

 

What is your shipping policy?

We aim to dispatch every order within 2-3 days!

DOMESTIC

We currently only offer two UK shipping options sent via Royal Mail, First Class and Second Class, both require a signature for delivery.

If you would like an even speedier delivery please get in contact.

INTERNATIONAL

For international customers we can send packages via UPS. Please be aware that some countries charge import tax, so please check this before placing an order.

 

What is your returns policy?

We offer a full refund on any purchase within 15 days of delivery should you change your mind. However, customers must pay the return postage and items should be returned in perfect condition.

Once we receive your returned items we will process a full refund.

Unfortunately we are unable to extend our refunds to plants - just the vessels they are contained in!

 

How do I order wholesale?

Please drop us an email for further details at info@saltstudios.co.uk

 

Do you make bespoke items?

Yes we do! Please get in contact via info@saltstudios.co.uk